MediWallet Customer Frequently Asked Questions


If you have any other questions, please contact us on enquiries@mediwallet.co.za

 

There are 3 ways to apply for an account:

  • Web application: Complete the full online application here: www.ftapp.co.za/app/MW
  • SMS: SMS SA ID Number*Gross Monthly Income to 45105 for pre-approval.
    e.g. 8212225222085*10000
    You will be notified in 30 seconds if you pre-qualify. If you pre-qualify, a link will be sent to you via SMS to complete the full application on your mobile.
  • Manual application: Complete a manual application form and send it to enquiries@mediwallet.co.za with the required documentation.

 

We require some regulatory documents from you: colour copy of your ID and your latest three months’ bank statements (to date of application). As soon as we receive your documents, we can complete our checks. You can be signed up in 30 minutes, it just depends on when we have all your documents.

 

Your first 3 months are interest free. For the remainder of the term, interest will apply. MediWallet aims to be 2% cheaper than credit card interest rates. To give an example, a R5 000 spend will roughly cost you R355 per month over 18 months [*indicative instalment subject to interest rate changes].

 

There is a monthly administration fee of R32, which is only applicable when your account has a drawn down balance. There is also a once off initiation fee, which is charged on your first transaction date, of R49 (only applicable on the 18 month account). There are no fees when the account has a zero balance owing.

 

Depending on the amount you spend on your account - repayments are calculated over 3 or 18 months, however you are able to settle your account early and there are no penalties for choosing this option. Your monthly repayment includes the monthly admin fee and interest where applicable.

 

A colour copy of your SA ID document and latest three month’s bank statements. We may also contact you to obtain your latest payslip.

 

Once the necessary checks have been completed and you have received approval confirmation, you can use your account immediately (no waiting period).

 

You need to have a valid SA ID number, be between the ages of 18 and 60, earn a minimum of R5 000 a month and be a responsible credit user (we pull your credit record).

 

As a registered credit and authorised financial services provider, we are governed by the National Credit Act in assessing whether we can provide you with credit. We will conduct an assessment which includes you credit behaviour (credit bureau score), an affordability analysis as well as a fraud analysis. Based on this information, we will determine whether we can grant you credit and how much.

 

Once you have been approved – we do an affordability assessment to make sure you are able to afford the monthly repayments.

 

Yes, however our system links the account to your ID and verifies your ID document on spend. As such, you will have to be present your ID when the transaction is processed. You will also be able to purchase a health voucher for someone using your account. Read more about MediWallet vouchers here.

 

You need to present your ID document/driver’s license to spend. If you want to spend at Clicks you will need to swipe your MediWallet card.

 

Only one card can be linked to an account, but you will also be able to purchase a health voucher for someone. Read more about MediWallet vouchers here.

 

MediWallet has certain qualifying criteria which must be met before you gain access to all the benefits that accompany MediWallet. You can contact TransUnion directly on https://www.transunion.co.za/ for your credit record status. Don’t despair, if your circumstances change even slightly after a few months, give us a call and we will gladly re-evaluate.

 

Unfortunately, not, you are however welcome to apply once you have completed your debt review process.

 

MediWallet is provided by FeverTree Finance (Pty) Ltd, a registered credit provider. The account is subject to FeverTree’s credit policies, which includes the signing of a monthly debit order mandate. Every month FeverTree will debit your monthly instalment from your bank account.

 

You are able to contribute money to your MediWallet Account, but you will not earn any interest on that amount.

 

Log in to the customer portal and click on Manage Profile to cancel your card

Need more information?

Enter your email address and we will email you more information on MediWallet Accounts,
how it works and keep you up to date on any new benefits and offers.


By signing up I agree to the Privacy Policy.